THE COMPANY
TERMS OF USE
This site is an online store created by the company called "SDOUKOS SA".
Please read carefully the following terms and conditions of use of the Site. Every time you use the Site, you agree that you fully and without reservation accept the terms and conditions of use contained herein and are bound to comply with them. If you do not agree and do not accept the following terms and conditions, please do not use the Site.
SDOUKOS SA may modify or renew these Terms of Use. In any of the above mentioned cases, the company SDOUKOS SA undertakes to inform Visitors / Users of this Website about any modification or change. In the event that the use of any service on the Site is governed by more specific terms of use, these terms will apply in conjunction with these terms. In the event of a collision, the specific terms of use of each service will prevail.
Copyright
All web site design, text, graphics, selection and configuration are owned by SDOUKOS SA. and is the Right of Intellectual Property. It is forbidden to copy, reproduce or otherwise use them in addition to the uses expressly stated on this site.
Product Prices
All prices displayed on our websites DO NOT include VAT. These prices refer to the products and quantities available in our warehouse, while reserving its right to readjust these prices. The site www.sdoukos.eu has the right to change the discount rates on the original product prices throughout the year and at any time it deems it appropriate without prior notice to its customers.
Limitation of Liability
The store is not liable for any direct or indirect damages, whether positive or negative, negative interest, lost profits, monetary satisfaction for moral harm or mental suffering or any other damages that may occur in any way from errors, weaknesses, omissions or loss of data transmission or use of this website. No liability exists even if there is a fault arising from or related to the proper use or proper operation and transmission of the information available. The store is not liable to customers / users for damages that may arise from the execution or not of their order, also reserves the time of delivery of the goods in cases of force majeure. The online store can provide no guarantee for the availability of the products, but it guarantees timely information to final consumers about their unavailability. The goods are transported under the responsibility of the customer.
For any dispute, the Courts of Ioannina are competent.
ORDER CONFIRMATION
Confirmation of your order will be done by our Company by sending an e-mail to the e-mail address you have entered on the order, or within two (2) business days by phone.
GDPR TERMS
Privacy Policy
SDOUKOS SA acting as "controller", is responsible for processing your personal data on this site. In this Privacy Policy, we will refer to Sdoukos SA. using the terms "company", "we", "us" and we will refer to you using the terms "user", "visitor", "you ".
In this Privacy Policy we will explain how we collect your personal data, how we use it, for what purpose we will use it, and the rights and claims flowing from it.
We want to inform you that we are dealing with the protection of personal data with great seriousness and responsibility and we urge you to use our website after you have read the present Privacy Policy.
Please also note that we may change, modify, add, remove or renew this Privacy Policy by posting a new policy on this site.
What Kind of Personal Data We Collect From You and How
Most of our services do not require any kind of registration, allowing you to visit our website without being identified. However, for some services we may ask for your Personal Data that includes information such as your name, email address, home city, telephone number. We may collect and use your Personal Data to offer you products or services on your request, to charge you for products and services you have requested, to promote products and services that we believe you are interested in, or to contact you for other purposes when necessary under specific circumstances or for cases where we inform you from the beginning when we collect personal data from you, as the case may be.
In addition, the data we collect and maintain in relation to you may include IP address, search criteria, research group answers and surveys, the type of browser you use (such as Internet Explorer, Google Chrome, Firefox or Safari); times you had access to the site and for how long, your referrer URL (the website from which you come to get to our site), cell IDs (these are the unique identifiers of the telecommunication towers used by your mobile phone when you use services based on the location of your mobile phone or tablet) and location-based services (eg GPS measurements), your internet service provider or your telephone service network, the content you share with us when you use our services, date of birth, password data, security response answers, and any other information you may provide.
This information is used by us to improve the content of the website and to measure the use of our website for internal market research purposes. For this purpose, we may install "cookies" that collect information about your browser and your device (e.g., the domain service provider's domain, operating system and platform, date and time access). Cookies are small text files that are sent to your computer and stored on your computer's hard drive. Cookies do not harm your computer. You can set your browser to notify you when you receive a "cookie," which will allow you to decide whether or not to accept it. However, if you do not accept it, you may not be able to use all of the features of the browser software.
How Your Personal Data Can Be Used
- We undertake that whenever you provide us with your Personal Data, we will use it in accordance with the Applicable Law of Privacy and for the purposes set out in this Policy.
- If you use any of our services, we record your personal information and may use it for a variety of purposes, including:
- provide you with all the services provided in a functional and efficient manner
- Provide you with content and material tailored to your needs and how you use the services provided
- to inform you of changes in the services provided and to handle complaints, comments or problems you may have regarding your use of the services provided
- with your explicit consent, provide you with information about services or information that we believe might interest you or optimize future transactions with you (possibly according to your stated preferences)
- with your explicit consent, take part in a contest
- with your explicit consent, to send you newsletters and information about events, competitions, as well as statistical, research and research purposes
- Financial / tax audits or reports or pricing of products if ever needed
- insurance coverage, educational purposes, administrative and legal purposes,
- what is required by law or in connection with litigation or out-of-court dispute resolution
- prevent, detect and investigate illegal activities, violations of any agreements between you and us, and threats to the security of our services
- any other uses are listed in the Terms of Use of our Website.
How We Protect Your Personal Data
We have implemented appropriate technical and organizational measures to provide you with an adequate level of security and confidentiality of your personal data.
In order to ensure the security and confidentiality of Personal Data we collect electronically, we use data networks that are protected, among others, by a standard firewall and password protection. When processing your Personal Information, we take reasonable measures to protect this information from loss, misuse, unauthorized access, disclosure, conversion or destruction and from other illegal processing.
The purpose of the measures is to protect the data against accidental or unlawful destruction or alteration, accidental loss, unauthorized disclosure or access and other illegal forms of processing.
Who has access to your Personal Information and to whom they are transmitted
We will not sell, disclose or otherwise transfer your personal data to third parties other than those referred to in this Privacy Policy.
It may disclose personal data to government agencies and third parties providing services on our behalf, such as web hosting providers, payment service providers, CRMs, marketing partners, Media partners and statistical service providers use of web analytics.
When disclosing your personal data to third parties performing services on our behalf, we ensure that such service providers use personal data only in accordance with our instructions and are not authorized to use or disclose personal data except to the extent that they are necessary to perform these services on our behalf or to comply with any applicable legal obligations.
We may also disclose your personal data to third parties:
where this is required by law, for the purposes or in connection with legal proceedings in which it participates, or otherwise for the purpose of supporting, exercising or defending its legal rights, which are law enforcement or other state bodies and have issued a legitimate request for disclosure of personal data, if we consider that disclosure is necessary to prevent damage or financial loss, or in connection with any investigation of suspicion or criminal activity
For how long we maintain your Personal Data
We will only maintain your personal data for as long as it is necessary to fulfill the purpose for which it was collected or to comply with legal or regulatory requirements.
Obligation of Explicit Consent for Promotional Actions / Updates
We offer you the possibility to receive newsletters and newsletters according to your preferences, for which we will communicate with you via email, text message via mobile phone and / or email. These may include alerts for new products, articles, special offers, competitions, interesting events, and promotional / promotional products.
Our site is in full compliance with applicable laws and regulations on personal data and follows a strict policy of obtaining explicit consent to such updates.
You have the right to change your mind at any time and ask us not to use your personal data to promote products. In any case, we will offer you the opportunity to unsubscribe from any service or update you have subscribed to. Whenever you get a direct promotion from us, we'll tell you how you can unsubscribe. Alternatively, you can change your settings for downloading newsletters or updating promotional / promotional activities through our site's relevant functionality.
What Are Your Rights And How Can You Use them?
Whenever we process your Personal Data, we take reasonable steps to ensure that these data are kept accurate and up to date for the purposes for which they were collected. You may exercise the following rights under the conditions and within the limits set by law:
• the right to access your personal data as being processed by us and, if you believe that any information relating to you is incorrect, obsolete or incomplete, request their correction or update,
• the right to ask for your personal data to be deleted or restricted to specific categories of processing,
• the right to withdraw your consent at any time, without prejudice to the lawfulness of the processing prior to such revocation,
• the right to object, in whole or in part, to the processing of your personal data,
• the right to object to a communication channel used for direct promotional purposes; and
• the right to request their portability, that is to say the return to you of the personal data you have provided to us or the transfer to a person of your choice in a structured, widely used and mechanically readable form, without obstruction on our part and subject to confidentiality obligations to which you are subject.
Contact Us
You are entitled to know and access the Personal Data we maintain for you. To request a copy, corrections, deletion or any question related to your Personal Data, please contact us at 26510-85160 or by email at info@sdoukos.eu
If you wish to make a complaint regarding the processing of your personal data, we hereby notify you that the Competent Authority is the Personal Data Protection Authority, which is located at Kifissias Avenue, number 1 - 3, PC. 115 23 Athens, Tel. Contact: 210 6475600 and email: contact@dpa.gr
ORDERING METHODS
1) ORDER FROM OUR ELECTRONIC SHOP
Find the products you are interested in through our e-shop www.sdoukos.eu. Click on the Add link next to the product you are interested in and it will be added into your shopping cart.
By clicking on completion we will receive your order. After your order, you will receive an email confirming your order.
Finally, we will contact you by phone to confirm it.
2) TELEPHONE
You can place your order at the following telephone numbers: 26510-85160 and 26510-85161
3) RECEIVING FROM OUR COUNTRY
You can come to our headquarters at the Industrial Area of Ioannina, where you will receive the products of your order. By receiving your products from our store, you are not charged for transportation costs.
AVAILABILITY
In case that one of the products of an order is not available, we will notify you the next business day. At the same time, we will inform you of the date of availability and shipment.
ORDER CANCELLATION
An order can be canceled up to the moment of sending the goods after a phone call or cancellation email.
PAYMENT METHODS
In a bank account
Deposit in one of our bank accounts.
PIRAEUS:
Account Number: 5405-010755-253
IBAN: GR70 0172 4050 0054 0501 0755 253
ALPHA:
Account Number: 804002002004783
IBAN: GR97 0140 8040 8040 0200 2004 783
EUROBANK:
Account Number: 00260365410200370374
IBAN: GR2102603650000410200370374
BENEFICIARY: SDOUKOS SA
For orders that are repaid by bank deposit, the buyer must send the receipt by fax (26510 57060) or email (info@sdoukos.eu) and then the delivery time is activated.
Payment using Credit Card
Payment can be made by credit / debit / prepaid card.
Cash on delivery
Cash on delivery means that when the package arrives at the address you have declared, you must pay directly to the delivery service in cash.
SHIPPING METHODS
Shipping within Greece is within 1-3 business days.
The shipping cost is based on the weight and / or volume of the product and on the accessibility of the place of dispatch.
In general, shipping methods are:
• By ACS COURIER.
• By Transport Company.
• Receipt from our headquarters.
Specifically:
ACS COURIER
With ACS COURIER, all shipments of orders are made, the total weight of which does not exceed 10 kg.
The delivery if a product is readily available is on the next working day except for some remote areas of the country where the delivery time can be up to 2 business days. The shipping cost is based on the weight and / or volume of the product and on the accessibility of the place of dispatch.
Specifically for freight charges:
Cash on delivery
The courier delivery cost is + 3 € (including 24% VAT).
For bills exceeding 300 €, a bank deposit on our Company's account is 50% of the total cost as a down payment.
TRANSPORTATION COMPANIES:
Since the order can not be delivered by courier because it is too heavy or has a large volume (over 10kg), its shipment - delivery can be done by a transport company. The delivery of the products takes place within 1-3 working days in mainland Greece, in 2-5 working days in island Greece and in 3-10 working days in inaccessible areas. The shipping charge is shaped by the weight, volume and destination of the product.
RECEIPT FROM THE COMPANY'S OFFICE:
If you wish, you can receive your order from our headquarters in the Industrial Area of Ioannina.
RETURN POLICY
Returns:
The customer has the right to return the product of his order and request a refund within 14 days of receipt of the item. In the event of the expiration of this period, he loses all rights.
In this case, the customer will be charged for shipping costs.
Product returns, which are considered defective.
If a product is found to be defective upon its delivery to the customer, a refund must be made to our company within 14 days of delivery.
In case of return of the products, and provided that they have been previously received and checked by our COMPANY, we will replace the items with the same kind.
The shipping cost is charged to our company!
Returns of products that have been sent " incorrectly " from OUR COMPANY!
If a product is found to have been sent incorrectly, upon delivery to the customer, it will have to be returned to our company within 14 days of delivery.
In case of return of the products, and provided they have been previously received and checked by our COMPANY, we will replace the items with the right kind!
The shipping cost is charged to our company!
PERSONAL DATA STATEMENT
Statement of the Controller “Regarding the Protection of Personal Data”
The increasing economic and scientific collaborations as well as the mutual provision of data processing services result in the exchange of personal data, a trend that is reinforced by the ever-increasing use of modern telecommunications.
For these reasons, it is necessary to process data with care.
The Controller declares that compliance with the principles governing data protection for the processing thereof is its aim as it is committed to respecting individual rights and the privacy of individuals. The Controller handles personal data with special care and always in accordance with EU Regulation 2016/679, the applicable National Law and the applicable legislation.
For the purposes of this Directive, the following definitions shall apply:
Data Subject: any natural person whose personal data are processed by or on behalf of the Company
Personal Data: any information relating to an identified or identifiable natural person concerning his or her physical, physiological, psychological, emotional or economic situation, cultural or social identity.
Processing: processing of personal data (“processing”), any operation or set of operations which is performed on personal data, such as, but not limited to, collection, recording, storage, alteration, analysis, use, association, restriction (blocking), erasure or destruction.
1. Data Controller and DPO
The Data Controller is the Société Anonyme “SDOUKOS S.A.”, which is based in the Industrial Zone. Ioannina, Postal Code 45500, Ioannina, Tax ID 099803798 TAX OFFICE OF IOANNINON, E-mail info@sdoukos.eu ("Data Controller").
2.The Data We Process
With your consent, we process the following common and sensitive personal data that you provide when you interact with the Website (https://sdoukos.eu/) and use the services and functions it provides. These data include in particular your name and surname, contact details, address and the content of your specific requests, updates or reports as well as additional data that the Data Controller may obtain, including from third parties, in the context of carrying out its business activity ("Data").
In order to be able to fulfill the requests you submit through the contact form and/or to provide updates on adverse reactions, it is necessary for you to consent to the processing of the data marked with an asterisk (*).
Without this mandatory data or your consent, we cannot proceed further. On the contrary, the information requested in fields not marked with an asterisk and your consent to receive information material are optional and their failure to provide them has no consequence.
In any case, even without your prior consent, the Data Controller may process your data to comply with legal obligations arising from laws, regulations and EU law, to exercise rights in legal proceedings, to exercise its own legitimate interests and in all cases provided for, where applicable, in Articles 6 and 9 of the GDPR.
The processing is carried out both by computer and in paper form and always involves the application of the security measures provided for by applicable law.
3. Why and how we process your data
The data is processed for the following purposes:
(i) to handle the requests you submit using the ‘‘Form’’, to subsequently contact you or to provide you with information through it. The legal basis for the processing of personal data for this purpose is your consent (Article 6(1)(a) and Article 9(2)(a) of the GDPR) and the performance of the contract to which you are a party as a data subject;
(ii) to manage reports of adverse events submitted via the Website or the Forms. The legal basis for the processing for these purposes is your consent (Article 6(1)(a) and Article 9(2)(a) of the GDPR), as well as the pursuit of any public interest (Article 9(2)(i) of the GDPR) and legal obligations;
in addition, but only with your optional consent which constitutes the legal basis for the processing pursuant to Article 6(1)(a) of the GDPR:
(iii) to receive advertising material (direct marketing) from us
us.
By selecting the appropriate boxes you agree to the processing of your data for these purposes.
Your data may in any case be processed, even without your consent, for the purposes of compliance with laws, regulations, EU law (Article 6(1)(c) of the GDPR Regulation, to obtain statistics on the use of the Website and its proper functioning (Article 6(1)(f) of the Regulation).
Personal data are entered into the Controller's IT system in full compliance with data protection legislation, including security and confidentiality profiles and are based on principles of good practice, lawfulness and transparency regarding processing.
The data are stored for as long as is strictly necessary to achieve the purposes for which they were collected. In any case, the criterion used to determine this period is based on compliance with the deadlines set by law and on the principles of data minimization, storage limitation and rational file management.
All your data will be processed on paper or by automated means, ensuring in each case the appropriate level of security and confidentiality.
4. Principles applied during processing
We are permitted to process your personal data in order to provide personalized services, based on the law (article 6(1b) of Regulation (EU) 2016/679) and the relevant National Implementing Law. Your personal data will not be used for purposes other than those described in the Statement, unless we obtain your prior permission, or unless this is required or permitted by law.
Personal data shall be processed in a manner compatible with the purpose for which they were collected.
The principle of proportionality applies to the processing of personal data. Among other things, it creates the obligation not to collect personal data without reason.
Personal data used should be accurate and up-to-date.
Personal data used that are no longer accurate and complete should be rectified or erased.
Except in cases where there is a legal obligation to retain them for a longer period, personal data shall not be stored for longer than is necessary for the purposes for which they were collected or processed.
Personal data shall be processed in accordance with the principles of good faith. This means that data subjects can rely on the fact that processors will exercise due care in all matters relating to data processing.
Subjects whose personal data have been processed will be informed accordingly, upon request. In particular, they have the right to be informed of the purposes for which their data are processed, the type of data they concern, as well as the identity of the recipients of the data. Where necessary, data subjects also have the right to request the correction, non-transmission or deletion of their data.
The above rights may be limited only if such limitation is provided for by law. This applies, in particular, when conducting scientific research.
In particular, personal data are protected against unauthorized disclosure and any unlawful processing. The measures put in place ensure a level of security appropriate to the nature of the data to be protected and the risks that may arise from their processing.
The controller is responsible for compliance with and application of EU Regulation 2016/679 and the National Implementing Law.
Our employees involved in the processing of personal data are informed and trained accordingly. The procedures for the processing of personal data of third parties under agreement will be defined in writing, having ensured that the contracted third party processes personal data in a secure manner and that it complies with the principles set out in this Statement and the GDPREU. In the event that the third party is deemed unable to ensure a satisfactory level of security of personal data, we will terminate the cooperation.
5. Persons who have access to the data
The Data are processed by electronic and manual means in accordance with the procedures and practices related to the aforementioned purposes and are accessible to the personnel of the Controller who are authorized to process
PRIVACY POLICY
Our Company SDOUKOS S.A. strives to conduct its business activities in accordance with the principles of privacy, as we believe that they demonstrate our unwavering commitment to ethical and responsible practices. We recognize that innovation and new technologies lead to continuous changes in terms of risks, expectations and legislation, and therefore we follow the standards of assuming responsibilities for privacy and aim to promptly adapt how we implement them in response to these changes.
This Policy sets out our standards for the management and protection of Personal Data by or on behalf of our company, which originate, directly or indirectly, from any country in the European Economic Area (EEA), and Switzerland and are transferred to any other country, including transfers between EEA countries. They apply to our operations in each country, to any activity involving information about individuals that we conduct in each of our subsidiaries and each segment (including any successors of our business), including, but not limited to, research, manufacturing, commercial activities, corporate support and data transfers necessary to conduct the above activities, including, but not limited to:
Research and Manufacturing: initiating, managing and funding research studies / evaluating and engaging investigators, scientific and ethics committee members and partners to support research studies and develop our products / recruiting for research studies / evaluating the safety, efficacy and quality of our development and commercially available products / fulfilling our commitments regarding the safety and quality of our products, including managing and reporting adverse events and complaints about product quality / filing for approval and registration of our products to the principles of health regulations / compliance with relevant legal, regulatory or ethical requirements.
Commercial activities: assessing the markets for our products / advertising, marketing, selling, distributing and delivering our products / communicating with our customers and other end users of our products / sponsoring and conducting events / assessing and encouraging our partners to support our commercial activities / compliance with relevant legal, regulatory or ethical requirements.
Corporate Support: recruiting, hiring, managing, developing, communicating with, and compensating employees / providing benefits to employees and their dependents / conducting employee performance and talent assessments / providing training and other educational and development programs / conducting disciplinary proceedings and handling employee grievances / handling ethics and privacy concerns and conducting investigations / managing and securing our physical and virtual assets and infrastructure / procuring and paying for products and services / fulfilling our environmental, health and safety, and corporate responsibility commitments / communicating with the media / and complying with relevant legal, regulatory, or ethical requirements.
This Policy also applies to all individuals whose data we process, including, but not limited to, clients, candidates, current and former employees and their dependents, members of the ethics committee, partners, investors and shareholders, government officials and other stakeholders.
All Company Employees and Management have important privacy responsibilities that they must comply with.
We recognize that inadvertent errors and poor judgment regarding data protection can create risks to individuals’ privacy and risks to our Company’s reputation, operations, compliance and finances. Each Company employee, and other individuals who process data for our Company, are responsible for understanding and complying with their obligations under this Policy and applicable laws.
Our Privacy Values and Standards
We uphold our privacy values in everything we do that involves people, including how we implement privacy standards. The four privacy values include:
Respect
We recognize that privacy concerns are often related to fundamental questions of who we are, how we see the world, and how we define ourselves. So we strive to
This site is an online store created by the company called "SDOUKOS SA".
Please read carefully the following terms and conditions of use of the Site. Every time you use the Site, you agree that you fully and without reservation accept the terms and conditions of use contained herein and are bound to comply with them. If you do not agree and do not accept the following terms and conditions, please do not use the Site.
SDOUKOS SA may modify or renew these Terms of Use. In any of the above mentioned cases, the company SDOUKOS SA undertakes to inform Visitors / Users of this Website about any modification or change. In the event that the use of any service on the Site is governed by more specific terms of use, these terms will apply in conjunction with these terms. In the event of a collision, the specific terms of use of each service will prevail.
Copyright
All web site design, text, graphics, selection and configuration are owned by SDOUKOS SA. and is the Right of Intellectual Property. It is forbidden to copy, reproduce or otherwise use them in addition to the uses expressly stated on this site.
Product Prices
All prices displayed on our websites DO NOT include VAT. These prices refer to the products and quantities available in our warehouse, while reserving its right to readjust these prices. The site www.sdoukos.eu has the right to change the discount rates on the original product prices throughout the year and at any time it deems it appropriate without prior notice to its customers.
Limitation of Liability
The store is not liable for any direct or indirect damages, whether positive or negative, negative interest, lost profits, monetary satisfaction for moral harm or mental suffering or any other damages that may occur in any way from errors, weaknesses, omissions or loss of data transmission or use of this website. No liability exists even if there is a fault arising from or related to the proper use or proper operation and transmission of the information available. The store is not liable to customers / users for damages that may arise from the execution or not of their order, also reserves the time of delivery of the goods in cases of force majeure. The online store can provide no guarantee for the availability of the products, but it guarantees timely information to final consumers about their unavailability. The goods are transported under the responsibility of the customer.
For any dispute, the Courts of Ioannina are competent.
Confirmation of your order will be done by our Company by sending an e-mail to the e-mail address you have entered on the order, or within two (2) business days by phone.
Privacy Policy
SDOUKOS SA acting as "controller", is responsible for processing your personal data on this site. In this Privacy Policy, we will refer to Sdoukos SA. using the terms "company", "we", "us" and we will refer to you using the terms "user", "visitor", "you ".
In this Privacy Policy we will explain how we collect your personal data, how we use it, for what purpose we will use it, and the rights and claims flowing from it.
We want to inform you that we are dealing with the protection of personal data with great seriousness and responsibility and we urge you to use our website after you have read the present Privacy Policy.
Please also note that we may change, modify, add, remove or renew this Privacy Policy by posting a new policy on this site.
What Kind of Personal Data We Collect From You and How
Most of our services do not require any kind of registration, allowing you to visit our website without being identified. However, for some services we may ask for your Personal Data that includes information such as your name, email address, home city, telephone number. We may collect and use your Personal Data to offer you products or services on your request, to charge you for products and services you have requested, to promote products and services that we believe you are interested in, or to contact you for other purposes when necessary under specific circumstances or for cases where we inform you from the beginning when we collect personal data from you, as the case may be.
In addition, the data we collect and maintain in relation to you may include IP address, search criteria, research group answers and surveys, the type of browser you use (such as Internet Explorer, Google Chrome, Firefox or Safari); times you had access to the site and for how long, your referrer URL (the website from which you come to get to our site), cell IDs (these are the unique identifiers of the telecommunication towers used by your mobile phone when you use services based on the location of your mobile phone or tablet) and location-based services (eg GPS measurements), your internet service provider or your telephone service network, the content you share with us when you use our services, date of birth, password data, security response answers, and any other information you may provide.
This information is used by us to improve the content of the website and to measure the use of our website for internal market research purposes. For this purpose, we may install "cookies" that collect information about your browser and your device (e.g., the domain service provider's domain, operating system and platform, date and time access). Cookies are small text files that are sent to your computer and stored on your computer's hard drive. Cookies do not harm your computer. You can set your browser to notify you when you receive a "cookie," which will allow you to decide whether or not to accept it. However, if you do not accept it, you may not be able to use all of the features of the browser software.
How Your Personal Data Can Be Used
- We undertake that whenever you provide us with your Personal Data, we will use it in accordance with the Applicable Law of Privacy and for the purposes set out in this Policy.
- If you use any of our services, we record your personal information and may use it for a variety of purposes, including:
- provide you with all the services provided in a functional and efficient manner
- Provide you with content and material tailored to your needs and how you use the services provided
- to inform you of changes in the services provided and to handle complaints, comments or problems you may have regarding your use of the services provided
- with your explicit consent, provide you with information about services or information that we believe might interest you or optimize future transactions with you (possibly according to your stated preferences)
- with your explicit consent, take part in a contest
- with your explicit consent, to send you newsletters and information about events, competitions, as well as statistical, research and research purposes
- Financial / tax audits or reports or pricing of products if ever needed
- insurance coverage, educational purposes, administrative and legal purposes,
- what is required by law or in connection with litigation or out-of-court dispute resolution
- prevent, detect and investigate illegal activities, violations of any agreements between you and us, and threats to the security of our services
- any other uses are listed in the Terms of Use of our Website.
How We Protect Your Personal Data
We have implemented appropriate technical and organizational measures to provide you with an adequate level of security and confidentiality of your personal data.
In order to ensure the security and confidentiality of Personal Data we collect electronically, we use data networks that are protected, among others, by a standard firewall and password protection. When processing your Personal Information, we take reasonable measures to protect this information from loss, misuse, unauthorized access, disclosure, conversion or destruction and from other illegal processing.
The purpose of the measures is to protect the data against accidental or unlawful destruction or alteration, accidental loss, unauthorized disclosure or access and other illegal forms of processing.
Who has access to your Personal Information and to whom they are transmitted
We will not sell, disclose or otherwise transfer your personal data to third parties other than those referred to in this Privacy Policy.
It may disclose personal data to government agencies and third parties providing services on our behalf, such as web hosting providers, payment service providers, CRMs, marketing partners, Media partners and statistical service providers use of web analytics.
When disclosing your personal data to third parties performing services on our behalf, we ensure that such service providers use personal data only in accordance with our instructions and are not authorized to use or disclose personal data except to the extent that they are necessary to perform these services on our behalf or to comply with any applicable legal obligations.
We may also disclose your personal data to third parties:
where this is required by law, for the purposes or in connection with legal proceedings in which it participates, or otherwise for the purpose of supporting, exercising or defending its legal rights, which are law enforcement or other state bodies and have issued a legitimate request for disclosure of personal data, if we consider that disclosure is necessary to prevent damage or financial loss, or in connection with any investigation of suspicion or criminal activity
For how long we maintain your Personal Data
We will only maintain your personal data for as long as it is necessary to fulfill the purpose for which it was collected or to comply with legal or regulatory requirements.
Obligation of Explicit Consent for Promotional Actions / Updates
We offer you the possibility to receive newsletters and newsletters according to your preferences, for which we will communicate with you via email, text message via mobile phone and / or email. These may include alerts for new products, articles, special offers, competitions, interesting events, and promotional / promotional products.
Our site is in full compliance with applicable laws and regulations on personal data and follows a strict policy of obtaining explicit consent to such updates.
You have the right to change your mind at any time and ask us not to use your personal data to promote products. In any case, we will offer you the opportunity to unsubscribe from any service or update you have subscribed to. Whenever you get a direct promotion from us, we'll tell you how you can unsubscribe. Alternatively, you can change your settings for downloading newsletters or updating promotional / promotional activities through our site's relevant functionality.
What Are Your Rights And How Can You Use them?
Whenever we process your Personal Data, we take reasonable steps to ensure that these data are kept accurate and up to date for the purposes for which they were collected. You may exercise the following rights under the conditions and within the limits set by law:
• the right to access your personal data as being processed by us and, if you believe that any information relating to you is incorrect, obsolete or incomplete, request their correction or update,
• the right to ask for your personal data to be deleted or restricted to specific categories of processing,
• the right to withdraw your consent at any time, without prejudice to the lawfulness of the processing prior to such revocation,
• the right to object, in whole or in part, to the processing of your personal data,
• the right to object to a communication channel used for direct promotional purposes; and
• the right to request their portability, that is to say the return to you of the personal data you have provided to us or the transfer to a person of your choice in a structured, widely used and mechanically readable form, without obstruction on our part and subject to confidentiality obligations to which you are subject.
Contact Us
You are entitled to know and access the Personal Data we maintain for you. To request a copy, corrections, deletion or any question related to your Personal Data, please contact us at 26510-85160 or by email at info@sdoukos.eu
If you wish to make a complaint regarding the processing of your personal data, we hereby notify you that the Competent Authority is the Personal Data Protection Authority, which is located at Kifissias Avenue, number 1 - 3, PC. 115 23 Athens, Tel. Contact: 210 6475600 and email: contact@dpa.gr
1) ORDER FROM OUR ELECTRONIC SHOP
Find the products you are interested in through our e-shop www.sdoukos.eu. Click on the Add link next to the product you are interested in and it will be added into your shopping cart.
By clicking on completion we will receive your order. After your order, you will receive an email confirming your order.
Finally, we will contact you by phone to confirm it.
2) TELEPHONE
You can place your order at the following telephone numbers: 26510-85160 and 26510-85161
3) RECEIVING FROM OUR COUNTRY
You can come to our headquarters at the Industrial Area of Ioannina, where you will receive the products of your order. By receiving your products from our store, you are not charged for transportation costs.
In case that one of the products of an order is not available, we will notify you the next business day. At the same time, we will inform you of the date of availability and shipment.
An order can be canceled up to the moment of sending the goods after a phone call or cancellation email.
In a bank account
Deposit in one of our bank accounts.
PIRAEUS:
Account Number: 5405-010755-253
IBAN: GR70 0172 4050 0054 0501 0755 253
ALPHA:
Account Number: 804002002004783
IBAN: GR97 0140 8040 8040 0200 2004 783
EUROBANK:
Account Number: 00260365410200370374
IBAN: GR2102603650000410200370374
BENEFICIARY: SDOUKOS SA
For orders that are repaid by bank deposit, the buyer must send the receipt by fax (26510 57060) or email (info@sdoukos.eu) and then the delivery time is activated.
Payment using Credit Card
Payment can be made by credit / debit / prepaid card.
Cash on delivery
Cash on delivery means that when the package arrives at the address you have declared, you must pay directly to the delivery service in cash.
Shipping within Greece is within 1-3 business days.
The shipping cost is based on the weight and / or volume of the product and on the accessibility of the place of dispatch.
In general, shipping methods are:
• By ACS COURIER.
• By Transport Company.
• Receipt from our headquarters.
Specifically:
ACS COURIER
With ACS COURIER, all shipments of orders are made, the total weight of which does not exceed 10 kg.
The delivery if a product is readily available is on the next working day except for some remote areas of the country where the delivery time can be up to 2 business days. The shipping cost is based on the weight and / or volume of the product and on the accessibility of the place of dispatch.
Specifically for freight charges:
Cash on delivery
The courier delivery cost is + 3 € (including 24% VAT).
For bills exceeding 300 €, a bank deposit on our Company's account is 50% of the total cost as a down payment.
TRANSPORTATION COMPANIES:
Since the order can not be delivered by courier because it is too heavy or has a large volume (over 10kg), its shipment - delivery can be done by a transport company. The delivery of the products takes place within 1-3 working days in mainland Greece, in 2-5 working days in island Greece and in 3-10 working days in inaccessible areas. The shipping charge is shaped by the weight, volume and destination of the product.
RECEIPT FROM THE COMPANY'S OFFICE:
If you wish, you can receive your order from our headquarters in the Industrial Area of Ioannina.
Returns:
The customer has the right to return the product of his order and request a refund within 14 days of receipt of the item. In the event of the expiration of this period, he loses all rights.
In this case, the customer will be charged for shipping costs.
Product returns, which are considered defective.
If a product is found to be defective upon its delivery to the customer, a refund must be made to our company within 14 days of delivery.
In case of return of the products, and provided that they have been previously received and checked by our COMPANY, we will replace the items with the same kind.
The shipping cost is charged to our company!
Returns of products that have been sent " incorrectly " from OUR COMPANY!
If a product is found to have been sent incorrectly, upon delivery to the customer, it will have to be returned to our company within 14 days of delivery.
In case of return of the products, and provided they have been previously received and checked by our COMPANY, we will replace the items with the right kind!
The shipping cost is charged to our company!
Statement of the Controller “Regarding the Protection of Personal Data”
The increasing economic and scientific collaborations as well as the mutual provision of data processing services result in the exchange of personal data, a trend that is reinforced by the ever-increasing use of modern telecommunications.
For these reasons, it is necessary to process data with care.
The Controller declares that compliance with the principles governing data protection for the processing thereof is its aim as it is committed to respecting individual rights and the privacy of individuals. The Controller handles personal data with special care and always in accordance with EU Regulation 2016/679, the applicable National Law and the applicable legislation.
For the purposes of this Directive, the following definitions shall apply:
Data Subject: any natural person whose personal data are processed by or on behalf of the Company
Personal Data: any information relating to an identified or identifiable natural person concerning his or her physical, physiological, psychological, emotional or economic situation, cultural or social identity.
Processing: processing of personal data (“processing”), any operation or set of operations which is performed on personal data, such as, but not limited to, collection, recording, storage, alteration, analysis, use, association, restriction (blocking), erasure or destruction.
1. Data Controller and DPO
The Data Controller is the Société Anonyme “SDOUKOS S.A.”, which is based in the Industrial Zone. Ioannina, Postal Code 45500, Ioannina, Tax ID 099803798 TAX OFFICE OF IOANNINON, E-mail info@sdoukos.eu ("Data Controller").
2.The Data We Process
With your consent, we process the following common and sensitive personal data that you provide when you interact with the Website (https://sdoukos.eu/) and use the services and functions it provides. These data include in particular your name and surname, contact details, address and the content of your specific requests, updates or reports as well as additional data that the Data Controller may obtain, including from third parties, in the context of carrying out its business activity ("Data").
In order to be able to fulfill the requests you submit through the contact form and/or to provide updates on adverse reactions, it is necessary for you to consent to the processing of the data marked with an asterisk (*).
Without this mandatory data or your consent, we cannot proceed further. On the contrary, the information requested in fields not marked with an asterisk and your consent to receive information material are optional and their failure to provide them has no consequence.
In any case, even without your prior consent, the Data Controller may process your data to comply with legal obligations arising from laws, regulations and EU law, to exercise rights in legal proceedings, to exercise its own legitimate interests and in all cases provided for, where applicable, in Articles 6 and 9 of the GDPR.
The processing is carried out both by computer and in paper form and always involves the application of the security measures provided for by applicable law.
3. Why and how we process your data
The data is processed for the following purposes:
(i) to handle the requests you submit using the ‘‘Form’’, to subsequently contact you or to provide you with information through it. The legal basis for the processing of personal data for this purpose is your consent (Article 6(1)(a) and Article 9(2)(a) of the GDPR) and the performance of the contract to which you are a party as a data subject;
(ii) to manage reports of adverse events submitted via the Website or the Forms. The legal basis for the processing for these purposes is your consent (Article 6(1)(a) and Article 9(2)(a) of the GDPR), as well as the pursuit of any public interest (Article 9(2)(i) of the GDPR) and legal obligations;
in addition, but only with your optional consent which constitutes the legal basis for the processing pursuant to Article 6(1)(a) of the GDPR:
(iii) to receive advertising material (direct marketing) from us
us.
By selecting the appropriate boxes you agree to the processing of your data for these purposes.
Your data may in any case be processed, even without your consent, for the purposes of compliance with laws, regulations, EU law (Article 6(1)(c) of the GDPR Regulation, to obtain statistics on the use of the Website and its proper functioning (Article 6(1)(f) of the Regulation).
Personal data are entered into the Controller's IT system in full compliance with data protection legislation, including security and confidentiality profiles and are based on principles of good practice, lawfulness and transparency regarding processing.
The data are stored for as long as is strictly necessary to achieve the purposes for which they were collected. In any case, the criterion used to determine this period is based on compliance with the deadlines set by law and on the principles of data minimization, storage limitation and rational file management.
All your data will be processed on paper or by automated means, ensuring in each case the appropriate level of security and confidentiality.
4. Principles applied during processing
We are permitted to process your personal data in order to provide personalized services, based on the law (article 6(1b) of Regulation (EU) 2016/679) and the relevant National Implementing Law. Your personal data will not be used for purposes other than those described in the Statement, unless we obtain your prior permission, or unless this is required or permitted by law.
Personal data shall be processed in a manner compatible with the purpose for which they were collected.
The principle of proportionality applies to the processing of personal data. Among other things, it creates the obligation not to collect personal data without reason.
Personal data used should be accurate and up-to-date.
Personal data used that are no longer accurate and complete should be rectified or erased.
Except in cases where there is a legal obligation to retain them for a longer period, personal data shall not be stored for longer than is necessary for the purposes for which they were collected or processed.
Personal data shall be processed in accordance with the principles of good faith. This means that data subjects can rely on the fact that processors will exercise due care in all matters relating to data processing.
Subjects whose personal data have been processed will be informed accordingly, upon request. In particular, they have the right to be informed of the purposes for which their data are processed, the type of data they concern, as well as the identity of the recipients of the data. Where necessary, data subjects also have the right to request the correction, non-transmission or deletion of their data.
The above rights may be limited only if such limitation is provided for by law. This applies, in particular, when conducting scientific research.
In particular, personal data are protected against unauthorized disclosure and any unlawful processing. The measures put in place ensure a level of security appropriate to the nature of the data to be protected and the risks that may arise from their processing.
The controller is responsible for compliance with and application of EU Regulation 2016/679 and the National Implementing Law.
Our employees involved in the processing of personal data are informed and trained accordingly. The procedures for the processing of personal data of third parties under agreement will be defined in writing, having ensured that the contracted third party processes personal data in a secure manner and that it complies with the principles set out in this Statement and the GDPREU. In the event that the third party is deemed unable to ensure a satisfactory level of security of personal data, we will terminate the cooperation.
5. Persons who have access to the data
The Data are processed by electronic and manual means in accordance with the procedures and practices related to the aforementioned purposes and are accessible to the personnel of the Controller who are authorized to process
Our Company SDOUKOS S.A. strives to conduct its business activities in accordance with the principles of privacy, as we believe that they demonstrate our unwavering commitment to ethical and responsible practices. We recognize that innovation and new technologies lead to continuous changes in terms of risks, expectations and legislation, and therefore we follow the standards of assuming responsibilities for privacy and aim to promptly adapt how we implement them in response to these changes.
This Policy sets out our standards for the management and protection of Personal Data by or on behalf of our company, which originate, directly or indirectly, from any country in the European Economic Area (EEA), and Switzerland and are transferred to any other country, including transfers between EEA countries. They apply to our operations in each country, to any activity involving information about individuals that we conduct in each of our subsidiaries and each segment (including any successors of our business), including, but not limited to, research, manufacturing, commercial activities, corporate support and data transfers necessary to conduct the above activities, including, but not limited to:
Research and Manufacturing: initiating, managing and funding research studies / evaluating and engaging investigators, scientific and ethics committee members and partners to support research studies and develop our products / recruiting for research studies / evaluating the safety, efficacy and quality of our development and commercially available products / fulfilling our commitments regarding the safety and quality of our products, including managing and reporting adverse events and complaints about product quality / filing for approval and registration of our products to the principles of health regulations / compliance with relevant legal, regulatory or ethical requirements.
Commercial activities: assessing the markets for our products / advertising, marketing, selling, distributing and delivering our products / communicating with our customers and other end users of our products / sponsoring and conducting events / assessing and encouraging our partners to support our commercial activities / compliance with relevant legal, regulatory or ethical requirements.
Corporate Support: recruiting, hiring, managing, developing, communicating with, and compensating employees / providing benefits to employees and their dependents / conducting employee performance and talent assessments / providing training and other educational and development programs / conducting disciplinary proceedings and handling employee grievances / handling ethics and privacy concerns and conducting investigations / managing and securing our physical and virtual assets and infrastructure / procuring and paying for products and services / fulfilling our environmental, health and safety, and corporate responsibility commitments / communicating with the media / and complying with relevant legal, regulatory, or ethical requirements.
This Policy also applies to all individuals whose data we process, including, but not limited to, clients, candidates, current and former employees and their dependents, members of the ethics committee, partners, investors and shareholders, government officials and other stakeholders.
All Company Employees and Management have important privacy responsibilities that they must comply with.
We recognize that inadvertent errors and poor judgment regarding data protection can create risks to individuals’ privacy and risks to our Company’s reputation, operations, compliance and finances. Each Company employee, and other individuals who process data for our Company, are responsible for understanding and complying with their obligations under this Policy and applicable laws.
Our Privacy Values and Standards
We uphold our privacy values in everything we do that involves people, including how we implement privacy standards. The four privacy values include:
Respect
We recognize that privacy concerns are often related to fundamental questions of who we are, how we see the world, and how we define ourselves. So we strive to